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Our Terms and Conditions

When you open your mudah4 account, you're entering into a straightforward agreement with us about how deposits, withdrawals, gameplay and account security work on our platform.

Account ownership and access rulesDeposit and withdrawal proceduresYour rights and responsibilities
Explore the Lobby Read FAQ
mudah4 Our Terms and Conditions
REACH OUR TEAM

Support Channels for Policy Questions

Team online

Live Chat

Open your account and head to the support bubble in the bottom right of the lobby. Our team responds to policy and account questions in real time during platform hours.

Email Support

Contact our policy team at [email protected] with your account details and specific question. Expect a reply within 24 hours on business days.

In-Lobby Help Centre

Once logged in, navigate to Settings > Terms and Account. You'll find policy summaries, frequently asked questions, and direct links to file account disputes or requests.

SECURITY AND YOUR DATA

How We Protect Your Account and Information

Account Security Verification

Before any withdrawal, we verify your identity through your registered email and payment method. If your account shows unusual activity, we may request additional proof before processing funds.

Data Retention and Cookies

We retain your account data, transaction history and login records for seven years after closure, as required by law. Cookies on our platform track your session and help us prevent fraud.

Payment Method Protection

Your DANA, OVO, GoPay or QRIS details are encrypted in transit and never stored in plain text. Payment providers handle final fund transfers under their own security standards.

Request Account Changes

To update your registered name, email or linked payment method, log in and visit Account Settings. Changes take effect immediately; withdrawals pending at the time of change may be delayed.

Dispute and Appeal Process

If you believe a transaction was unauthorised or a term has been misapplied to your account, file a dispute through in-lobby Help Centre. We investigate within five business days.

Contact Our Compliance Team

For questions about data handling, cookie policy or regulatory matters, email [email protected]. Responses address substantive requests within 48 hours.

Frequently Asked Questions About Terms and Conditions

Open the login page and tap Forgot Password. We'll send a reset link to your registered email within seconds. If that doesn't work, open live chat in the lobby and our team will walk you through account recovery. Players in Makassar and across Indonesia use this same process daily.

No. Creating multiple accounts violates our terms, and we detect duplicate accounts through device ID and payment method checks. If found, all linked accounts will be closed and funds forfeited. Keep one account per person.

Deposits via DANA, OVO, GoPay and QRIS start at 10,000 IDR. Each payment method confirms your deposit in under a minute. There's no maximum per transaction, but your account total cannot exceed limits set by local payment providers.

Once you request a withdrawal, we verify your identity and payment details. Funds clear to your DANA, OVO, GoPay or QRIS wallet within 2–4 hours on business days. Weekend withdrawals may take up to 24 hours.

Yes, if we identify breach of terms — such as fraud attempts, duplicate accounts, or access from restricted regions. We may suspend your account immediately pending investigation. Legitimate account closures are processed within 5 business days.

We collect your name, email, phone number, payment details and login history to operate your account safely. Transaction records and account data are retained for seven years after you close your account, as required by law.

Yes. Log in to your account, go to Help Centre and file a dispute. Include your transaction ID and description of the issue. We investigate all disputes within five business days and respond with findings and any corrective action.

Related Pages

mudah4 Indonesia FAQ mudah4 Login About Us Register