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How we keep your account and payments safe

Your personal data and payment history are central to trust at mudah4. We collect and process information only to verify your identity, process deposits via DANA, OVO, GoPay…

Identity verification for withdrawalsSecure payment processingYour right to access and request deletion
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mudah4 How we keep your account and payments safe
PRIVACY CONTACT PATHS

How to reach us about your data

Your privacy questions and data requests are handled by our support team during Indonesia business hours. We respond to account access requests within 5 working days, and deletion requests are processed within 30 days where local law permits. You can contact us via email, live chat during office hours, or submit a formal data request through your account settings.

Team online

Email support

Send your privacy request to our data team. Include your account number and a clear description of what data you need or wish to correct. We'll reply within 5 working days.

Live chat

Chat with our support team Monday to Friday, 09:00–21:00 Indonesia time. They can walk you through accessing your data, updating contact details, or filing a deletion request.

Account settings

Log in to mudah4, open your Profile menu, and select Privacy & Data. You'll find buttons to download your complete account record or request permanent deletion.

DATA HANDLING PRACTICES

How we protect and manage your information

mudah4 encrypts all payment data from the moment you enter it, using industry-standard SSL certificates so DANA, OVO, GoPay and QRIS transactions are never exposed in transit.

Encryption in transit

Every deposit and withdrawal you make through DANA, OVO, GoPay or QRIS is encrypted end-to-end using TLS 1.2 or higher. Your banking credentials never pass through our servers in readable form.

No third-party sale

We do not sell, rent or share your personal data with advertisers or data brokers. Third-party access is limited to fraud-detection partners and payment processors where local law permits.

Secure password storage

Your password is hashed using bcrypt and salted; we never store, log or transmit it. If you forget it, we send a secure reset link to your email instead of a recovery method.

Incident response

If we detect a breach affecting your account, we alert you by email and SMS within 24 hours. You can then reset your password, review recent logins, and block suspicious devices from your Privacy menu.

Data retention

Account data is kept for as long as your account is active. After you close your account, we retain withdrawal records and transaction history for 7 years where local law requires, then delete them securely.

Your access rights

You can download a complete copy of your personal data at any time from your account. You also have the right to correct inaccurate information, request deletion, or opt out of marketing communications.

Frequently asked questions about your data

Players in Semarang and across Indonesia commonly ask how we use their information and what rights they have. Below are the questions we hear most often about privacy at mudah4, with clear answers about data access, payment security, retention and how to make changes to your account.

We stop using your data for login and account services immediately. Transaction records and banking details are kept for 7 years where local law requires for tax and fraud investigation. After that period, all identifiable information is deleted from our servers securely. You can request early deletion where local law permits by contacting our support team via email or live chat.

We store only the last 4 digits of your bank account number and account holder name on our systems. The full account number and routing information are stored in an encrypted vault managed by our payment processor and never kept in readable form on mudah4's servers. Each time you deposit or withdraw, your payment method is re-verified against the original record.

Yes. Log into your account, go to Profile > Privacy & Data > Download My Data. We'll compile your personal information, account history, deposits, withdrawals and any notes our support team has made. The file downloads as a secure PDF within 5 working days. You can also request a copy by emailing our privacy team directly.

We use session cookies to keep you logged in and functional cookies to remember your language and table preferences. We also use analytics cookies to understand how players browse the lobby and which games load fastest. You can disable non-essential cookies from your browser settings; this may limit some features but will not block account access or withdrawals.

Change your password immediately from your account dashboard. Then contact our support team via live chat (Monday–Friday, 09:00–21:00 Indonesia time) or email. We'll review your recent logins, block unfamiliar devices, and resend your account recovery details to your registered email. If any unauthorised withdrawal was attempted, we'll flag it for our fraud team within 2 hours.

We retain all withdrawal requests, verifications and payout confirmations for as long as your account is active and for 7 years after closure where local law requires. This helps us respond to disputes and comply with financial reporting. You can view your complete withdrawal history anytime from your Account > Transactions menu.

Yes. We send promotional emails and SMS about new games and offers only if you've opted in. You can unsubscribe from any marketing message by clicking the link at the bottom, or manage all communication preferences from your account under Privacy & Notifications. We'll still send essential account alerts like login notifications and withdrawal confirmations.

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